Regulations

I. INTRODUCTORY PROVISIONS

1. This document defines the rights and obligations of the Company and the Client.

2. The Services are provided by the Company via the website https://www.folgagryfice.pl using the HotelSystems.pl Reservation System and the Przelewy24 Payment System.

3. The terms used below have the following meanings:

3.1. Client – ​​a natural person making the Reservation who has full legal capacity, a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity.

3.2. Reservation Fee – a reservation fee paid when making a Reservation on the website https://www.folgagryfice.pl or at the Hotel, in the amount of 30% of the total amount (in PLN, gross) of the Hotel Services ordered by the Client, rounded to full złoty.

3.3. Hotel – Folga, ul. Tadeusza Kościuszki 14C, 72-315 Resko, recepcja@folgagryfice.pl, tel.: + 48 531790144, managed by the Company.

3.4. Regulations – this document.

3.5. Hotel Regulations – regulations made available to the Client in the Hotel and on the website: https://www.folgagryfice.pl, including in particular the Hotel Folga Regulations, the Hotel Folga Unguarded Car Park Regulations, the Hotel Folga SPA Zone Regulations and the Hotel Folga Bicycle Rental Regulations.

3.6. Company – AWEST Plucińscy Sp. K. with its registered office in Resko, ul. Tadeusza Kościuszki 14C, 72-315 Resko, registered in the register of entrepreneurs, registry court: District Court Szczecin-Centrum in Szczecin, XIII Commercial Division of the National Court Register, NIP: 2530341980, REGON: 367725523, KRS: 0000685816.

3.7. HotelSystems.pl reservation system - reservation system provided by Tomasz Długopolski conducting business under the name Długopolski Tomasz American.pl Tomasz Długopolski, ul. Szrenicka 46, 58-560 Jelenia Góra, NIP: 6131029697, which is used to make Reservations on the website https://www.folgagryfice.pl.

3.8. Reservation Agreement (Reservation) – an agreement concluded between the Client and the Company electronically or in another manner provided for in these Regulations, which entitles to conclude a Hotel Agreement.

3.9. Hotel Agreement – ​​an agreement concluded between the Client and the Company upon check-in at the Hotel, provided that the Hotel Regulations are accepted, the remaining amount for the Hotel Services selected by the Client is paid.

3.10. Hotel Service – available on the website https://www.folgagryfice.pl: accommodation service at the Hotel, special packages or additional services.

II. TECHNICAL REQUIREMENTS

1. In order to make a Reservation electronically, the Client must have access to the Internet and an e-mail address to which a message confirming the Reservation (in the event of completion of the Reservation process) or an e-mail message about the need to pay the Reservation Fee (in the event of failure to complete the Reservation process) is sent.

2. To obtain assistance or answers to any questions related to the Reservation, the Client should contact the Hotel staff directly: recepcja@folgagryfice.pl, + 48 531 790 144.

3. The HotelSystems.pl reservation system allows the Client to set up a user account, which the Client can use to handle all reservations made via the HotelSystems.pl reservation system (including from other accommodation service providers). The provider of the account service in the HotelSystems.pl reservation system, who is exclusively responsible for its operation and specifies the technical requirements necessary to use this service, is Tomasz Długopolski conducting business under the name Długopolski Tomasz American.pl Tomasz Długopolski, ul. Szrenicka 46, 58-560 Jelenia Góra, NIP: 6131029697.

4. The Client can pay for the Reservation using the Przelewy24 payment system. The provider of the payment service specified in point III.1.3.a-b. of the Regulations is PayPro S.A. with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, KRS: 0000347935, which is exclusively responsible for the implementation of this service and specifies the requirements necessary to use it.

5. The Company also allows for making Reservations by phone, in person at the Hotel or through an intermediary (e.g. Booking.com). In such a situation, the principles of making Reservations electronically described in these Regulations apply accordingly (i.e. to the fullest extent possible, with modifications resulting solely from the specifics of the selected form of making Reservations).

III. RESERVATION

1. To make a Reservation electronically, the Customer must take the following actions:

1.1. select the Hotel Service;

1.2. fill in the required personal data in the form and add any comments regarding the Reservation;

1.3. pay the Reservation Fee using one of the selected payment methods:

a. by credit card (Visa, Mastercard, Diners Club, Discover);

b. electronically

bank transfer (Przelewy24);

c. standard bank transfer.

2. When selecting the payment method from point 1.3.a. and 1.3.b. above, the Client will be redirected to a page enabling payment of the Reservation Fee via the Przelewy24 Payment System. Data authorization is performed by connecting to the Przelewy24 Payment System using an encrypted 128-bit protocol. After the payment is accepted by the Przelewy24 Payment System, the Client is automatically notified by e-mail about the confirmation of the payment and the Reservation. The e-mail confirming the Reservation includes: Client data, hotel name, description of the offer, total price of the stay, the amount of the Reservation Fee paid and the amount to be paid additionally at the Hotel.

3. When selecting the payment method from point 1.3.c. above, the Client will receive an e-mail confirmation of the Preliminary Reservation, which will be confirmed after paying the Reservation Fee. A reservation made in this way is valid for 48 hours. If payment is not received within this time, the Company reserves the right to cancel it. After paying the Reservation Fee, the Client will receive an e-mail confirming the Reservation.

4. The reservation fee is 30% of the total amount (in PLN, gross) of the Hotel Services ordered by the Client and is rounded to full zlotys. The Client pays the remaining amount for the Hotel Services on site at the Hotel when checking in at the Hotel in order to conclude the Hotel Agreement. At the request of the Hotel staff, the Client is obliged to present an e-mail with confirmation of payment of the Reservation Fee.

5. If the Client makes the Reservation through an intermediary (e.g. Booking.com), the rules for payment and the amount of the reservation fee, refund or non-refund of this fee are determined by the intermediary. The Client then makes the Reservation using the functionality of the website or application of this intermediary.

6. If the Client makes the Reservation in person at the Hotel, the Hotel staff informs the Client about the rules for payment and confirmation of the Reservation Fee.

7. The reservation is considered to have been made at the time of sending an e-mail to the Client confirming payment of the Reservation Fee and making the Reservation. If the Client makes the Reservation through an intermediary (e.g. Booking.com), the confirmation referred to in the previous sentence will be sent to the Client directly by this intermediary. In the event of failure to receive confirmation, the Client should check SPAM messages, and if this does not bring results, contact the Hotel staff or the intermediary (if applicable).

8. The Company reserves the right to refuse to make a Reservation in the event of a lack of available rooms in the Hotel. In such a case, the Client will receive a message to the e-mail address provided by him/her informing them that it is not possible to make the Reservation. In such a situation, the Company will return (no later than within 14 days) the paid Reservation Fee to the Client using the same payment method that the Client used when making the Reservation.

9. The comments entered by the Client in the form do not bind the Company in any way. The Company does not guarantee their fulfillment. The Hotel Staff reserves the right to contact the Client by e-mail or telephone to discuss them and inform them about their payment. Appropriate information may also be provided when checking in at the Hotel. Hotel services ordered in the comments will be implemented only after the Client accepts the terms of their implementation.

IV. CONCLUSION OF A HOTEL AGREEMENT AND STAY AT THE HOTEL

1. The Client who made the Reservation is entitled to receive it and conclude a Hotel Agreement. The Hotel Agreement will be concluded subject to acceptance of the Hotel Regulations, payment of the remaining amount of the ordered Hotel Services (after deducting the amount of the Reservation Fee).

2. The Client acknowledges that a violation of the Hotel Regulations in the cases indicated therein may result in the termination of the Hotel Agreement with immediate effect. In such a situation, the Client will have to leave the Hotel immediately.

3. In the event of concluding a Hotel Agreement directly at the Hotel, without prior Booking, the above provisions shall apply accordingly (i.e. to the fullest extent possible, with modifications resulting solely from the specifics of this form of concluding a Hotel Agreement).

V. RIGHTS AND OBLIGATIONS

1. The Client agrees to comply with the terms and conditions applicable at the Hotel, including, among others, those contained in the Hotel Regulations, and to settle all dues on time, as well as to comply with all guidelines, rules and restrictions, in particular those imposed by law or recommendations of relevant authorities and services, which are applicable at the Hotel.

2. The Client is obliged to use true data, including personal data, which they have the right to use.

3. If the Booking is made for a natural person conducting business or professional activity on their own behalf, a personlegal entity or an organizational unit that is not a legal person, to which the law grants legal capacity, on behalf of the aforementioned entity, the Reservation may only be made by a person duly authorized to represent the aforementioned entity. The Hotel Staff is entitled to request at any time that the person making the Reservation sends a document confirming authorization to act on behalf of the Client.

4. The Client undertakes not to take any actions that are inconsistent with the provisions of generally applicable law or good practices.

5. The Company undertakes to fulfill the conditions of the Reservation made.

VI. MODIFICATION, CANCELLATION AND RIGHT TO WITHDRAW FROM THE RESERVATION AGREEMENT

1. The Client acknowledges that in accordance with art. 38 sec. 1 item 12 of the Consumer Rights Act, he/she has no right to withdraw from the Reservation Agreement as an agreement concluded at a distance. This does not apply to a situation in which the Reservation Agreement was concluded in person at the Hotel.

2. Subject to item III.5. above, in the event of cancellation of the Reservation by the Client, the Reservation Fee is non-refundable. In extraordinary situations, the Hotel staff may agree to change the Reservation date or its conditions at the Client's request. For this purpose, the Hotel staff should be contacted. The final decision in this regard belongs to the Company.

VII. LIABILITY

1. The Client is solely responsible for the selection of the booked Hotel Services and their suitability for their own needs and the needs of the people for whom they make the Reservation.

2. The Client is responsible for their own actions and omissions, including providing incorrect information or failure to comply with the Regulations and the Hotel Regulations.

3. The Company or the HotelSystems.pl reservation system provider are not responsible for the interruption of the form filling process at the stage of filling it in (abandoning the shopping cart) by the Client. The Client is required to start filling in the form again.

4. Leaving the Hotel before the date of the paid stay at the Hotel or not using the Hotel Services does not entitle the Client to a refund of the paid price, unless the Client has agreed otherwise with the Hotel staff.

5. The Company or the HotelSystems.pl reservation system provider are not responsible for:

5.1. incorrectly entered data by the Client;

5.2. lack of Client access to the Internet or limitations in its availability;

5.3. limitations or incorrect operation of software or devices belonging to the Client;

5.4. damages incurred and benefits lost by the Client, which were caused by the actions or omissions of third parties, and which the Company had no influence on;

5.5. damages incurred and benefits lost by the Client, which were caused as a result of force majeure;

5.6. payments made using the Przelewy24 payment system.

6. The exclusions or limitations of liability provided for in the Regulations do not apply in cases where, due to the content of mandatory provisions of law, it is not possible to exclude or limit liability, in particular they do not apply to damage caused intentionally.

VIII. COMPLAINTS

1. Complaints regarding services provided by the Company under the Regulations may be submitted by the Client by letter or electronically to the Hotel's data indicated in point I.3.3. of the Regulations. The complaint should contain the following information: first name, last name, address of the Client, e-mail address provided when booking and a description of the problem that occurred during the use of the Hotel Services.

2. The Hotel Staff provides the Client with a response to the complaint within 14 days of its receipt. The response to the complaint will be sent in the same form in which it was submitted.

IX. PERSONAL DATA AND PRIVACY

1. The principles of personal data processing and privacy protection conditions are specified in the Privacy Policy available at: https://www.folgagryfice.pl/polityka-prywatnosci.html.

2. The recipients of the Customer's personal data are the following entities:

2.1. the provider of the HotelSystems.pl reservation system;

2.2. the provider of the Przelewy24 payment system – PayPro S.A.

X. FINAL PROVISIONS

1. The Company has the right to introduce changes to the Regulations. The changes introduced are effective upon their announcement on the website https://www.folgagryfice.pl, provided that the Customer who made the Reservation before the changes were introduced is bound by the Regulations in the version in force on the date of acceptance of the Regulations by the Customer.

2. In matters not regulated in the Regulations, the relevant provisions of Polish law shall apply. Any disputes between the Company and the Customer who started making or made the Reservation not as a consumer shall be resolved byby the court with local jurisdiction for the Company's registered office.

3. In the event of a change or invalidation as a result of a final court decision, any of the provisions of the Regulations, the remaining provisions thereof shall remain in force.

4. Information on the possibility of using by the Customer who is a consumer out-of-court methods of handling complaints and pursuing claims and the principles of access to these procedures are available at the offices and on the websites of district consumer advocates, social organizations whose statutory tasks include consumer protection, Voivodship Trade Inspections and on the websites of the Office of Competition and Consumer Protection:

4.1.https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php;

4.2.https://www.uokik.gov.pl/sprawy_indywidualne.php;

4.3.https://www.uokik.gov.pl/wazne_adresy.php.

5. A customer who is a consumer may use the EU ODR online platform for the purpose of amicable dispute resolution, available at the following address: http://ec.europa.eu/consumers/odr/.

6. The Regulations shall apply from 07.11.2024.

FOLGA HOTEL REGULATIONS

W celu zapewnienia bezpiecznego i komfortowego pobytu wszystkich gości hotelu Folga położonego przy ul. Tadeusza Kościuszki 14C, 72-315 Resko („Hotel”), zarządzanego przez AWEST Plucińscy Sp. K. z siedzibą w Resku, ul. Tadeusza Kościuszki 14C, 72-315 Resko, zarejestrowaną w rejestrze przedsiębiorców, sąd rejestrowy: Sąd Rejonowy Szczecin–Centrum w Szczecinie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego, NIP: 2530341980, REGON: 367725523, KRS: 0000685816, kapitał zakładowy 9 050 000,00 zł, recepcja@folgagryfice.pl, tel.:+48 531790144 („Spółka”), Spółka wprowadza poniższy Regulamin.

        I.            CEL I ZAKRES REGULAMINU:

1.      Regulamin określa zasady przebywania na terenie Hotelu i korzystania z niego, a także zasady ponoszenia odpowiedzialności z tego tytułu.

2.      Regulamin wraz z Regulaminem rezerwacji i sprzedaży w Hotelu Folga, które są dostępne na stronie Hotelu: https://www.folgagryfice.pl („Strona internetowa”), zawierają warunki Umowy hotelowej.

3.      Regulamin stosuje się wobec Gościa, czyli osoby przebywającej na terenie Hotelu za wyraźną zgodą personelu Hotelu. W przypadku innych osób Regulamin stosuje się w zakresie, w jakim jest to możliwe i uzasadnione z punktu widzenia dobra i interesów Hotelu. 

4.      Gość jest zobowiązany do przestrzegania postanowień Regulaminu przez cały okres pobytu w Hotelu.

5.      Gość przyjmuje do wiadomości, że na terenie Hotelu obowiązywać mogą także inne regulaminy, takie jak Regulamin niestrzeżonego parkingu Hotelu Folga, Regulamin korzystania ze strefy SPA w Hotelu Folga oraz Regulamin wypożyczalnia rowerów w Hotelu Folga. Gość zobowiązany jest do przestrzegania postanowień tych regulaminów, zgodnie z ich treścią. Regulaminy te są dostępne w miejscach, w których obowiązują oraz na stronie https://www.folgagryfice.pl.

6.      Gość jest zobowiązany do przestrzegania zakazów i nakazów przedstawionych w formie tablic lub znaków umieszczonych na terenie Hotelu oraz instrukcji i ogłoszeń personelu Hotelu.

 

      II.            ZASADY ZAKWATEROWANIA:

7.      Hotel składa się z pokoi hotelowym przeznaczonych na wynajem krótkotrwały. Pokoje hotelowe są wynajmowane na doby hotelowe, a doba hotelowa trwa od godziny 15:00 do godziny 11:00 kolejnego dnia.  W przypadku chęci przedłużenia doby hotelowej, Gość zobowiązany jest do zapłaty dodatkowej opłaty w wysokości 50 zł za jedną godzinę jej przedłożenia.  W przypadku pozostania Gościa w pokoju hotelowym po godzinie 15:00, Gość zobowiązany jest uiścić opłatę za dodatkową dobę hotelową zgodnie z cennikiem dostępnym w recepcji Hotelu.

8.      Jeżeli Gość nie określił czasu pobytu w Hotelu przy dokonywaniu Rezerwacji przyjmuje się, że wynajął pokój hotelowy na jedną dobę.

9.      Zasady rezerwacji pobytu i zawierania Umowy hotelowej określa Regulamin rezerwacji i sprzedaży w Hotelu Folga.

10.   W celu zameldowania się w Hotelu, Gość zobowiązany jest do przedłożenia dokumentu identyfikacyjnego (dowód osobisty, paszport).

11.   Personel Hotelu ma prawo odmówić zameldowania bądź usunąć z terenu Hotelu osoby:

a.      będące pod widocznym wpływem alkoholu, narkotyków, środków psychoaktywnych lub innych środków odurzających;

b.     zachowujące się agresywnie, w sposób nieobyczajny czy niekulturalny;

c.      zachowujące się w sposób zagrażający bezpieczeństwu innych Gości lub personelu Hotelu;

d.     bądź w inny sposób naruszające postanowienia Regulaminu.

12.   W przypadku odmowy zameldowania bądź usunięcia z terenu Hotelu uiszczonych opłat (np. opłata rezerwacyjna, opłata za pobyt) nie zwraca się.

13.   Jeżeli Gość chciałby przedłużyć wynajem pokoju w Hotelu, najlepiej, aby zgłosił taką potrzebę personelowi Hotelu najpóźniej w dniu poprzedzającym ostatni dzień swojego pobytu w Hotelu, do godziny 18:00. Wtedy, jeżeli będzie i taka możliwość, personel Hotelu przedłuży pobyt Gościa w Hotelu, za dodatkową opłatą, zgodnie z cennikiem dostępnym w recepcji Hotelu.

 

    III.            ZASADY ORGANIZACYJNE I PORZĄDKOWE:

14.   Podczas wynajmu pokoju hotelowego, personel Hotelu zapewnia bezpłatny serwis raz na dwa dni, który m.in. obejmuje: uzupełnienie środków czystości, wymianę ręczników, wyniesienie śmieci. Ponadto po pięciu dobach hotelowych Personel Hotelu zapewnia pełne sprzątnie oraz wymianę pościeli.

15.   Aby uruchomić elektryczność w pokoju hotelowym, Gość powinien włożyć kartę do włącznika prądu w pokoju hotelowym.

16.   Personel Hotelu na życzenie Gościa użyczy mu apteczki pierwszej pomocy, która znajduje się w recepcji Hotelu.

17.   Wszystkie produkty znajdujące się w pokoju hotelowym w minibarku podlegają opłacie zgodnie z udostępnionym Gościowi cennikiem. Cennik znajduje się w każdym pokoju hotelowym oraz w recepcji Hotelu. Przy wymeldowaniu z pokoju hotelowego, Gość zobowiązany jest podać personelowi Hotelu informację odnośnie pobranych produktów.

18.   Gość zobowiązany jest zachowywać się zgodnie z ogólnymi zasadami kultury osobistej, zasadami bezpieczeństwa oraz z uwzględnieniem komfortu i bezpieczeństwa wszelkich osób przebywających na terenie Hotelu.

19.   In order to ensure a safe and comfortable stay for all guests of the Folga hotel located at ul. Tadeusza Kościuszki 14C, 72-315 Resko ("Hotel"), managed by AWEST Plucińscy Sp. K. with its registered office in Resko, ul. Tadeusza Kościuszki 14C, 72-315 Resko, registered in the register of entrepreneurs, registry court: District Court Szczecin-Centrum in Szczecin, 13th Commercial Pision of the National Court Register, NIP: 2530341980, REGON: 367725523, KRS: 0000685816, share capital PLN 9,050,000.00, recepcja@folgagryfice.pl, tel.: +48 531790144 ("Company"), the Company introduces the following Regulations.

I. PURPOSE AND SCOPE OF THE REGULATIONS:

1. The Regulations define the rules for staying on the premises of the Hotel and using it, as well as the rules for bearing liability in this respect.

2. The Regulations together with the Regulations for reservations and sales at the Folga Hotel, which are available on the Hotel's website: https://www.folgagryfice.pl ("Website"), contain the terms of the Hotel Agreement.

3. The Regulations apply to the Guest, i.e. a person staying on the premises of the Hotel with the express consent of the Hotel staff. In the case of other persons, the Regulations apply to the extent possible and justified from the point of view of the good and interests of the Hotel.

4. The Guest is obliged to comply with the provisions of the Regulations throughout the period of stay at the Hotel.

5. The Guest acknowledges that other regulations may also apply on the premises of the Hotel, such as the Regulations for the unguarded parking lot of the Folga Hotel, the Regulations for the use of the SPA zone at the Folga Hotel and the Regulations for the bicycle rental at the Folga Hotel. The Guest is obliged to comply with the provisions of these regulations, in accordance with their content. These regulations are available in places where they apply and on the website https://www.folgagryfice.pl.

6. The Guest is obliged to comply with the prohibitions and orders presented in the form of boards or signs placed on the premises of the Hotel and instructions and announcements of the Hotel staff.

II. ACCOMMODATION RULES:

7. The Hotel consists of hotel rooms intended for short-term rental. Hotel rooms are rented for hotel days, and the hotel day lasts from 3:00 p.m. to 11:00 a.m. the following day. In the event that the Guest wishes to extend the hotel day, the Guest is obliged to pay an additional fee of PLN 50 per hour of its submission. In the event that the Guest stays in the hotel room after 3:00 p.m., the Guest is obliged to pay a fee for an additional hotel day in accordance with the price list available at the Hotel reception.

8. If the Guest did not specify the length of stay at the Hotel when making the Reservation, it is assumed that he or she rented the hotel room for one day.

9. The rules for booking a stay and concluding a Hotel Agreement are specified in the Booking and Sales Regulations at the Folga Hotel.

10. In order to check in at the Hotel, the Guest is required to present an identification document (ID card, passport).

11. The Hotel Staff has the right to refuse check-in or remove from the Hotel premises persons:

a. who are visibly under the influence of alcohol, drugs, psychoactive substances or other intoxicants;

b. behaving aggressively, indecently or uncultured;

c. behaving in a way that endangers the safety of other Guests or Hotel staff;

d. or otherwise violating the provisions of the Regulations.

12. In the event of refusal to check in or removal from the Hotel premises, the fees paid (e.g. reservation fee, stay fee) are not refunded.

13. If the Guest would like to extend the rental of the room at the Hotel, it is best to report such a need to the Hotel staff no later than the day preceding the last day of their stay at the Hotel, by 6:00 p.m. Then, if possible, the Hotel staff will extend the Guest's stay at the Hotel, for an additional fee, in accordance with the price list available at the Hotel reception.

III. ORGANIZATIONAL AND ORDER RULES:

14. During the rental of a hotel room, the Hotel staff provides free service once every two days, which includes: replenishing cleaning products, changing towels, taking out the trash. In addition, after five hotel days, the Hotel Staff provides full cleaning and replacement of bed linen.

15. To turn on the electricity in the hotel room, the Guest should insert the card into the power switch in the hotel room.

16. At the Guest's request, the Hotel Staff will lend him a first aid kit, which is located at the Hotel reception.

17. All products in the hotel room minibar are subject to payment according to the price list provided to the Guest. The price list is located in each hotel room and at the Hotel reception. When checking out of the hotel room, the Guest is obliged to provide the Hotel staff with information about the products taken.

18. The Guest is obliged to behave in accordance with the general principles of personal culture, safety rules and with considerationcomfort and safety of all persons staying on the premises of the Hotel.

19. In the event of a fire alarm, the Guest is obliged to leave the hotel room and proceed towards the evacuation staircases. The elevator is immobilized during a fire.

20. Persons who are not covered by the Hotel Agreement may stay in the hotel room from 7:00 to 22:00.

21. The Guest may not transfer the hotel room for any use to a person who is not covered by the Hotel Agreement.

22. The Hotel premises are subject to night silence from 22:00 to 7:00. Breaking the night silence may result in the Police being called and removal from the Hotel.

23. The following is prohibited on the premises of the Hotel:

a. smoking tobacco and other substances, including e-cigarettes, outside designated areas - for violating this prohibition, especially by smoking inside hotel rooms by a Guest or persons for whom the Guest is responsible, the Hotel may impose a fine of PLN 500 on the Guest for each case of violation;

b. taking or transferring items that are part of the hotel room equipment outside the hotel room;

c. using high-power electrical devices in the room that are not part of the hotel room equipment, including in particular heaters and other heating devices;

d. behaviors that disrupt the peaceful stay and relaxation of other Guests;

e. leaving minor children under 13 years of age unattended, including in the playroom available at the Hotel;

f. conducting commercial, promotional or advertising activities without obtaining prior consent from the Hotel staff.

IV. LIABILITY:

24. Children under 13 years of age should be under the constant supervision of legal guardians on the premises of the Hotel.

25. The Guest is financially liable for any damage caused on the Hotel premises, including damage or destruction of the Hotel's equipment and technical devices, both by themselves and by persons for whom they are responsible (e.g. minor children under the care of the Guest, persons visiting the Guest on the Hotel premises, as well as persons covered by the Reservation made by the Guest or persons staying at the Hotel at the Guest's invitation).

26. The Guest is obliged to notify the Hotel staff of the occurrence of damage immediately after noticing it.

27. The Guest should not bring or store valuable items on the Hotel premises. The Company is not liable for the loss or damage of such items.

28. The stay of animals in the Hotel requires the consent of the Hotel staff, and an additional fee of PLN 50 may be charged for this. The Hotel staff may make the decision on the animal's stay on the Hotel premises dependent on the submission of additional documents by the Guest (e.g. vaccination booklet). The Guest is responsible for the safe stay of the animal (e.g. keeping it on a leash, using a muzzle), any damage caused by the animal and removing waste left by the animal.

29. If the Guest leaves personal items in the hotel room, the Hotel staff, at the Guest's request, will pass them on to a courier ordered and paid for by the Guest. In the event of not receiving such an instruction from the Guest, these items will be stored for a period of 1 month.

V. FINAL PROVISIONS:

30. The Guest should report all complaints, claims and requests immediately at the Hotel reception, or to the e-mail address: recepcja@folgagryfice.pl.

31. The complaint will be considered by the Company within 14 days of its receipt.

32. The Hotel is monitored. The monitoring is established to ensure the safety of all Guests.

33. The principles of personal data processing and privacy protection conditions are specified in the Privacy Policy available at: https://www.folgagryfice.pl/polityka-prywatnosci.html.

34. The Company has the right to introduce changes to the Regulations. The changes introduced are effective upon their announcement on the Website, provided that the Guest who made the Reservation before the changes were introduced is bound by the Regulations in the version in force on the day of acceptance of the Regulations by the Guest.

35. The Regulations are effective from 19.09.2024.

Thank you for complying with the Regulations. We wish you a pleasant stay!

UNGUARDED PARKING RULES OF THE FOLGA HOTEL

I. PURPOSE AND SCOPE OF THE REGULATIONS:

1. The Regulations specify the conditions for using the external parking lot at the Folga Hotel located at ul. Tadeusza Kościuszki 14C, 72-315 Resko, managed by AWEST Plucińscy Sp. K. with its registered office in Resko ("Hotel").

2. The car park is unguarded. All barriers and parking devices are intended solely for the functional separation of the car park area.

3. The car park is intended for Hotel or SPA zone Guests, for whom the use of the car park is free of charge. Such a person is hereinafter referred to as the Vehicle User.

4. Any other vehicles, especially those belonging to persons who are not Hotel guests, may be removed at the expense of their owner or another person., who placed the vehicle in the car park. The Hotel may additionally impose a handling penalty for each day of storing the vehicle in the car park without the Hotel's consent in the amount of PLN 100 for each day of unauthorized storage of the vehicle in the car park.

5. The car park area is a traffic zone in accordance with the provisions of the Act of 20.06.1997 - Road Traffic Law. Road traffic regulations apply throughout the car park.

II. USE OF THE PARKING LOCATION:

1. When entering and staying in the car park, all persons, including persons accompanying the User of the vehicle, must exercise particular caution and strictly comply with the provisions of these Regulations, all signs and markings located in the car park, as well as instructions from the Hotel staff.

2. The speed limit in the car park is 15 km/h.

3. Parking spaces are marked. The vehicle should be parked so that it occupies one parking space, in accordance with the designated lines. It is prohibited to park vehicles outside designated parking spaces, as well as to park vehicles in more than one parking space.

4. Parking vehicles designed to transport a larger number of people, such as buses, is only permitted in designated spaces.

5. Only holders of a valid parking card for disabled people may use parking spaces designated for disabled people. The card must be placed in a visible place behind the vehicle's windscreen.

6. The hotel is entitled to order the vehicle to be towed away and impounded at the owner's expense if the vehicle blocks a passage, fire escape or occupies a space reserved for disabled people in violation of point 5 above.

7. In the parking lot, it is prohibited to:

a. park a vehicle on traffic routes (entrances, exits, lanes), spaces marked with a "no parking" sign, spaces designated for disabled people, and other places that have not been clearly marked as a parking space;

b. consuming alcoholic beverages, psychoactive substances, tobacco products;

c. starting an open fire;

d. storing fuel, flammable substances or empty fuel containers;

e. repairing, washing or vacuuming vehicles;

f. refuelling vehicles, changing coolants or engine oil;

g. leaving children or animals unattended;

h. leaving the vehicle with the engine running;

i. parking a vehicle that is technically faulty, in particular with a leaky fuel filler;

j. littering and leaving litter outside the containers designated for this purpose;

k. using the parking space for purposes other than parking the vehicle;

l. conducting commercial, promotional or advertising activities without the prior consent of the Hotel staff;

m. organising races or other competitions;

n. performing other activities not listed above that may adversely affect safety or pose a threat to safety.

III. LIABILITY:

1. The Hotel is not responsible for damage or loss of vehicles left in the car park, as well as for damage or loss of items left in them (unguarded car park). In particular, the Hotel is not responsible for damage caused to the Vehicle User by other Vehicle Users, third parties or by force majeure.

2. The Vehicle User is fully responsible for any damage caused to other Guests or third parties in the car park. In particular, the Vehicle User is responsible for damage resulting from contamination of the car park by the Vehicle User or his vehicle.

3. The User is obliged to immediately inform the Hotel staff of any damage and undesirable behavior noticed in the car park. If necessary, the User should provide the Police with appropriate information.

IV. FINAL PROVISIONS:

1. Using the car park is tantamount to accepting the terms of these Regulations, established in the interests of the safety of all its users.

2. All comments, complaints and grievances can be submitted to the Hotel staff.

3. In matters not regulated by these Regulations, the provisions of the Folga Hotel Regulations shall apply.

4. The Regulations shall apply from 19.09.2024.

REGULATIONS FOR USING THE SPA ZONE AT THE FOLGA HOTEL

I. GENERAL PROVISIONS:

1. The SPA Zone is run by the Folga Hotel located at ul. Tadeusza Kościuszki 14C, 72-315 Resko, managed by AWEST Plucińscy Sp. K. with its registered office in Resko ("Hotel").

2. Subject to point 4 below, the use of the SPA zone for Guests registered at the Hotel is free of charge.

3. Persons who are not registered at the Hotel may usece from the SPA zone for a fee, in accordance with the price list available on the website https://www.folgagryfice.pl ("Website"), at the SPA zone reception and the Hotel reception.

4. SPA treatments and the beer ritual are payable in accordance with the price list available on the Website and at the SPA zone reception and at the Hotel reception.

5. The fees referred to in points 3 and 4 above should be paid by persons who are not registered at the Hotel at the Hotel reception or the SPA zone reception. In the case of Guests registered at the Hotel, the fees referred to in point 4 above are added to the Guest's bill.

6. Using the SPA zone is tantamount to accepting the terms of these Regulations, established in the interests of the safety of all its users.

II. RULES OF ENTRY TO THE SPA ZONE:

1. The SPA zone is open during the opening hours, which are available on the Website.

2. The SPA zone is accessible to persons over 12 years of age.

3. The SPA zone is prohibited for persons:

a. who show signs of alcohol or other intoxicants;

b. with open wounds or skin inflammations;

c. whose behavior poses a threat to other users of the SPA zone and the Hotel staff;

d. whose clothing or hygiene is inconsistent with the provisions of these Regulations and generally accepted standards in this area.

III. RULES OF USING THE SPA ZONE:

1. In the SPA zone, it is strictly forbidden to eat, smoke (including using electrical devices), drink alcohol (does not apply to rituals organized by the Hotel) and other intoxicants, bring dangerous tools, including glass, use electronic devices and chew gum.

2. The SPA zone is intended for relaxation and silence. Users of the SPA zone are kindly requested to behave in a cultured manner, respecting the purpose of the SPA zone and its other users and the Hotel staff.

3. Immediately before entering the sauna and jacuzzi, the entire body should be thoroughly washed under the showers. It is also recommended to use the toilet if necessary.

4. In the SPA area, caution should be exercised, avoiding running and jumping.

5. The jacuzzi should be entered in a swimsuit.

6. The sauna should be entered in towels or bathrobes. Bathrobes can be rented at the SPA reception for a fee.

7. The sauna and jacuzzi should not be used by people with infectious skin diseases, cardiovascular and bronchopulmonary diseases and problems, fever, low or high blood pressure, as well as people taking anticoagulants, antihistamines, vasoconstrictors or dilators, stimulants, sedatives, etc., as well as pregnant or menstruating women. The SPA area user is responsible for assessing their own health before using the sauna, jacuzzi, treatments and rituals. If in doubt, consult your doctor in advance to avoid possible health complications.

8. It is recommended to take breaks from using the sauna every 15 minutes.

IV. LIABILITY AND SAFETY:

1. The hotel is not responsible for the loss or theft of personal property left in the SPA area.

2. You must come to the SPA area in the required attire, and leave all other items in your hotel room.

3. The SPA area user is responsible for damage caused by their own actions or omissions, in particular those related to improper use, contamination or damage to devices located in the SPA area. The SPA area user is also responsible for damage caused to other SPA area users.

4. The SPA area user is responsible for their own actions and omissions, as well as those of people staying in the SPA area under their care (minors).

5. The hotel is not responsible for damage caused by the exclusive fault of the injured party or a third party.

V. FINAL PROVISIONS

1. Any irregularities in the functioning of the SPA zone and the operation of inpidual devices should be reported to the Hotel staff.

2. The Hotel reserves the right to remove users from the SPA zone who violate the provisions of the Regulations. In such a situation, the fee paid will not be refunded.

3. In matters not regulated by these Regulations, the provisions of the Folga Hotel Regulations shall apply.

4. The Regulations shall apply from 19.09.2024.

Thank you for complying with the Regulations. We wish you pleasant relaxation!

BIKE RENTAL REGULATIONS AT THE FOLGA HOTEL

I. GENERAL PROVISIONS:

1. The bike rental is run by the Folga hotel located at ul. Tadeusza Kościuszki 14C, 72-315 Resko, managed by AWEST Plucińscy Sp. K. with its registered office in Resko ("Hotel").

2.The availability of bicycles depends on the current resources of the rental company.

3. Renting a bicycle is tantamount to accepting the terms of these Regulations. The person who rented the bicycle is hereinafter referred to as the Renter.

4. In matters not regulated by these Regulations, the provisions of the Folga Hotel Regulations apply.

II. RULES FOR RENTING AND RETURNING BIKES:

1. Bicycles are rented to adults or minors who are over 13 years of age with the consent of their parent or other legal guardian.

2. Bicycles are not rented to drunk people, those under the influence of other intoxicants or people whose behavior indicates a risk of violating safety rules or destroying property.

3. The fee for renting a bicycle is paid in advance at the Hotel reception or is added to the bill of the Renter who is a Hotel Guest, in accordance with the current price list.

4. After paying the fee, the Renter receives the bike.

III. RESPONSIBILITY FOR THE BIKE:

1. The bike must be used in accordance with its intended use and the instructions provided by the Hotel staff.

2. It is forbidden to use the bike in a way that poses a risk or exposes other people or property to damage.

3. The Renter is fully responsible for the proper use of the bike, regardless of whether they use the bike personally or make it available for use by a third party. In the event of damage or loss of equipment, the Renter is obliged to cover the costs of repair, replacement or purchase of a new bike. The Renter is not responsible for wear and tear of the bike resulting from its proper use.

4. The Renter undertakes to secure the bike against theft or damage, in particular by using the provided locks, padlocks or other means to prevent theft.

5. The Renter is fully financially responsible for the theft or loss of the rented bike.

6. In the event of theft of a bicycle, the Renter is obliged to immediately report this fact to the Hotel staff and law enforcement agencies, as well as to cooperate with the rental staff in order to limit the damage resulting from the theft.

7. The Hotel is not liable for personal injury or damage to property caused by the Renter to himself or third parties, in particular resulting from improper use of the bicycle and reckless, reckless or generally considered irresponsible and risky behavior.

8. The Hotel is not liable for damage caused by force majeure, forces of nature, weather conditions and for damage resulting from the exclusive fault of the injured party or a third party.

IV. RETURN OF THE BIKE:

1. The bicycle must be returned to the place of issue on the date agreed with the Hotel staff.

The regulations are effective from 07.11.2024.

We encourage you to use the bike rental at the Hotel. Thank you for your trust and we wish you a successful ride!